Support / Help / FAQ

We're always here to help

Our industry-leading support team are ready to answer your questions at any time. Get answers to a query within just 3 minutes if you have a fault or log a support ticket below or check or service status for updates. You can also find answers to frequently asked questions below and check our knowledge base for guides. If you need more help, you can always phone our friendly 24/7 support team on 020 3411 2842, and we will be happy to help you.

Incident Response Team

Are you experiencing difficulties accessing our services such as your website, app or other services? You can log a ticket with our incident response team, and we will aim to have the issue fixed within just 30 minutes.

Rapid Support

Having trouble logging on, or need a question answering fast? You can use our live chat to speak to a support team member to get your questions answered quickly.

Knowledge Base

You can check our knowledge base for guides on everything from how to set up emails on your phone to information on how to use your website CMS.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Of course! You can contact support anytime for a goSystem provided service. We do prioritise support-contract requests, so it may take a little longer for us to respond to your query. We will aim to respond to your request within 1 hour.

We are sorry you are having difficulty accessing one of our services. You can check our global service status on our status page, which can be found below. If all of our services show as operational or your issue isn’t found on the service page, you can open a new support ticket, and we will respond within 3 minutes.

That’s great! If you have a managed 365 subscription with goSystem you can enrol more accounts by visiting enroll.gosystem.co.uk. Be sure to have your customer number ready. Once submitted, the accounts will be automatically provisioned, and an email will be sent to the goSystem 365 primary account holder with the details of the new accounts. Your new accounts will be billed the following month.

Check the goSystem global service status for up to date serivce information.
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